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Sep 17, 2004

Broken GoLite Pack :(

I bought a new

“Team”backpack by GoList →

a couple weeks ago at a place on the northside called

“The Extreme Outfitters” →, to take on my hiking trip to the Red River Gorge.

The trip was fun, but my bag ripped in 3 places (seams) before we even got out of the house.

That suxx0r, and I’ve told golite that it suxx0r, so hopefully they will replace it before too long.

And, the response, 1 day later: 

From:    xxxx@golite.comSubject:  RE: Ripped seams in new Team bagDate:  September 17, 2004 12:37:11 PM ESTTo:    chris@xxxxxx.xxx

Chris,We have had problems with a batch of Team bags that rip in the same spoton the side.  With that said, I am hesitant to send you a new one.  If youdo want a replacement, I would re-enforce the seam.   We do make a similarpack called the Speed, which is more expensive, but I would trade one outfor no cost if you want to send the pack back.  Check out the Speed online,and let me know what you want to do.

Ryan EshelmanGoLite Customer Service303.546.6000 x 104fax 303.546.6557www.golite.com

two of my fingers sticking through a seam hole
me showing a seam rip
THREE WHOLE FINGERS sticking out of a seam rip

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